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Shipping & Returns

 

We can ship your order anywhere in the world. An estimated shipping cost is calculated for you when you check out your "Shopping Cart". If the shipping rate is not available for your country, please call or email us for an estimate. Or, you can go to the link below to check the shipping charges yourself.
 
All shipping charges are calculated based on best estimates and are in accordance to our courier's shipping guidelines. Please note that the shipping charges do not include duties, taxes or any customs-brokerage charges.
 
For large and/or heavy items, additional charges and shipping time may be required. The shipping weight will be based on either the volumetric weight or the actual weight, whichever is the greater value.
 
We use Poslaju or City-Link for domestic deliveries and EMS for international deliveries and are as such subject to their terms and conditions. Certainly, other couriers such as FEDEX, DHL and UPS are also available for customers upon request. Please contact us by phone or email if you have any special freight request.
 
POSLaju Domestic Shipping Rates: http://www.pos.com.my/pos/services/fast_mail/service/domestic/nextday.aspx
 
EMS International Shipping Rates: http://www.pos.com.my/pos/services/fast_mail/service/international/ems.aspx
 
 
Delivery Timeframe
 
Once we have received your order, we aim to process and dispatch it within 3 working days, usually much faster. Should we have any trouble with fulfilling your order we will contact you for further instruction. Once dispatched, your goods should arrive within the timeframe of your selected delivery method. Whilst we will do as much as reasonably possible to chase up deliveries with our carriers, Eco-Sports cannot be held responsible for any delays to the delivery of your goods once they have been dispatched.
 
Whilst we will do as much as reasonably possible to ensure you get your parcel, Eco-Sports cannot be held responsible for failed deliveries. Parcels that are returned to Eco-Sports following failed delivery will be refunded minus the cost of shipping and a restocking fee of 20% of the invoice value of the Goods.
 
Eco-Sports makes no guarantee that your products will arrive within the timeframe selected and cannot be held liable for any loss, damage or expense resulting from any delay in delivery. If your goods are not delivered on time, it does not give you the right to cancel your contract with Eco-Sports. If you wish to return any items, please follow the instructions laid out in our returns policy.
 
Goods will be delivered to the address as specified by you on the online check-out form. Eco-Sports cannot be held responsible for any lost or damaged packages resulting from an incomplete or inaccurate address.
 
All deliveries will be considered as received in good condition unless you contact us within 5 working days of receipt.
 
 
Returns
 
Eco-Sports has a 7-day returns window policy. No Goods may be returned other than with prior agreement in writing. Any goods returned may at the discretion of the company be subject to a restocking fee of 20% of the invoice value of the Goods.
 
All goods are returned at the customer's risk and expense and should be undamaged by the customer and in their original packaging.
 
All items being returned will be at your own expense unless faulty or sent in error.  If, for any reason, you wish to return any items, you should:
 
Contact us via email: enquiry@eco-sports.com.my. If we receive any returned goods without our prior knowledge we reserve the right to refuse them. Once you have notified us of your wish to return an item, the item(s) should be sent back to the address we give you.
 
All products must be returned sealed and in a saleable condition unless faulty or defective. We recommend that you return items using recorded delivery as we cannot assume responsibility for anything you send back until we have received them.
 
Once we have processed your return you will be refunded the cost of the item(s) being returned. Please follow the returns instructions above. The processing of returns is at the discretion of Eco-Sports. Should you not follow the guidelines laid out in this notice, we reserve the right to apply a processing charge proportional to any additional work required to process the return.
 
Returns of products bought on promotion will be refunded at the promotional price. Please allow 28 days (not including delivery time) for us to process your return.
 
 
Claims & Insurance
 
Maximum claim for lost parcels (without insurance) by Poslaju:-
 
· RM100 for parcels weighing 2kg and below
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Testimonials

superb delivery

tq for the fast response during presales/enquiry via e-mails. items delivered efficiently via poslaju and yes...love your package decorated nicely n...
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